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Ben Hunt's ladder for communication strategy

In today's fast-paced digital environment, capturing and retaining your audience's attention is more difficult than ever. With countless brands competing for consumers, it's important to use strategic communication methods that reach your target audience and resonate with their needs. And it's not just about the quality of the copy.

Сommunication strategy

One powerful tool that can structure the approach to communication efforts is Ben Hunt's Awareness Ladder. This methodology, originally created as a guide for building a website, describes the different stages of audience awareness. It allows communicators to create messages that take potential customers from initial awareness of an existing problem to making an informed decision.

In this article, we'll look at how to use Ben Hunt's Awareness Ladder in your communications to help you build stronger connections and meaningful engagement with your audience.

Ben Hunt states that a potential buyer goes through 5 stages of product awareness:


Definition: At this stage, the audience is completely unaware of the problem or the possible solutions.

Communication strategy: Focus on educational content highlighting the problem and its impact. The goal is to inform the audience about the problems they may face. Content formats can include blog posts, infographics, or social media posts that raise awareness of the issue.

Problem awareness:

Definition: The audience knows they have a problem but don't know how to solve it.

Communication strategy: Provide content that highlights different solutions to the problem. These can be case studies, whitepapers, or videos that explore different approaches to solving the identified problem. The goal is to form the perception of your solution and similar solutions as a way to solve a potential buyer's problem.

Solution awareness:

Definition: The audience knows there is a solution to their problem, but they don't yet know about your specific product or service.

Communication strategy: Emphasizing your product or service's unique benefits and features. Use comparison charts, testimonials, and detailed product descriptions to demonstrate how your solution stands out from the competition. At this stage, it is very important to differentiate the brand offer and gain trust.

Product awareness:

Definition: The audience knows about your product or service but has not yet made a purchase decision.

Communication strategy: Focusing on providing detailed information that answers potential objections and builds trust. This may include detailed answers to frequently asked questions, free trials, demos, or webinars that allow the audience to experience the product's value firsthand. Personalized content and direct engagement can be very effective here.


Definition: The audience is fully aware of your product or service and is about to make a purchase decision.

Communication strategy: Encourage action by offering incentives such as discounts, limited-time offers, or personalized recommendations. Provide clear calls to action and simplify the buying process to reduce doubt or complexity. At this stage, the focus should be on converting awareness into action.

As a rule, PR campaigns aim to raise general awareness and create a positive brand image, which works most effectively at the Awareness, Problem Awareness, and Solution Awareness stages. Although PR is a versatile tool that can be used at all stages of the Awareness Ladder, depending on the specific marketing strategy:


PR campaigns at this stage can be aimed at raising awareness of an issue or trend that may affect the audience. For example, press releases, news articles, or interviews with experts that draw attention to a particular issue.

Awareness of the problem:

PR can use customer stories, expert opinions, or analytical materials to explain different aspects of an issue and show why it is important.

Awareness of the solution:

At this stage, PR campaigns can focus on presenting the brand's solutions. These can be blog articles, webinars, or interviews emphasizing how a product or service can solve a problem.

Product awareness:

PR can help create a deeper understanding of a product or service through media coverage, reviews, customer testimonials, interviews with influencers, and other activities that build trust in your brand.

Maximum awareness:

At this stage, PR campaigns can include activities that contribute to the final purchase decision, such as announcements of special offers, information about promotions, or arguments for buying the product right now.

What stages does your communication usually target?

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